Returns & Exchange Policy
In the odd case that you do not love your products, here is our policy on returns:
1. Products that are eligible for return can be returned within 7 days of receiving the merchandise but you must notify us within 24 hours of receiving your order.
2. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the bar code within 48 hours of receiving your order.
3. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are “Final Sale.” Please make it a point to understand which products are eligible for returns before purchasing.
4. The DupattaOnline.com Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick-up at an agreed-upon time.
5. Once your return has been authorized, we’d be happy to process your refund. You can choose to receive the refund in the form of store credit, which will reflect in your DupattaOnline.com account within 24 working hours from when the product is picked up by our courier partner. However, if you’d like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
6. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Dupattaonline.com Care team at [email protected]
7. All returns are subject to the discretion of Kolkata.
For any other questions or clarifications, please reach out to our team at [email protected]
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in easy steps:
call us on our support number: +91 880 400 1776
Email us on [email protected]
Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.